To check your SASSA Child Support Grant status, call the toll-free helpline at 0800 60 10 11, visit services.sassa.gov.za, or go to your nearest SASSA office. The Child Support Grant pays R530 per month for each qualifying child under 18 in your care.
How to Check Your Child Support Grant Status
The Child Support Grant (CSG) uses the general SASSA services portal, not the SRD portal. There are several ways to check your SASSA status. Here are the methods that work for the Child Support Grant.
1. Online at services.sassa.gov.za
Visit services.sassa.gov.za and log in with your details. You can view your application status and payment information for the Child Support Grant. The portal is available at any time.
2. Phone the SASSA Helpline
Call 0800 60 10 11 (toll-free) from Monday to Friday, 8am to 4pm. Give the agent your ID number and they will check your Child Support Grant status. This is often the quickest way to get detailed information about your application.
3. WhatsApp
Send a message to 082 046 8553 on WhatsApp. Follow the prompts and provide your ID number. The chatbot can provide basic status information about your grant.
4. Visit a SASSA Office
Go to your nearest SASSA office with your ID document. A staff member can check your status, explain any issues, and help you with any documents needed. This is the best option if you have a complicated case or need face-to-face assistance.
5. USSD
Dial *120*69277# from any network and follow the prompts. You can also try *134*7737# on MTN or *120*3210# on other networks. This works on any cellphone without data.
Child Support Grant Status Meanings
When you check your Child Support Grant status, you may see different results. Here is what each status meaning tells you.
Approved: Your application has been approved. You will receive R530 per month per qualifying child. Payments will be made on the scheduled CSG payment dates.
Pending / In Progress: SASSA is still processing your application. The CSG application can take up to 30 days to process from the date you applied at the SASSA office. If it has been longer, call the helpline or visit your local office.
Declined / Rejected: Your application was not approved. You will receive a letter explaining the reason. Common reasons include income above the threshold, missing documents, or the child already receiving a grant through another caregiver. You can appeal the decision within 90 days.
Suspended / Lapsed: Your grant has been temporarily stopped. This can happen if you failed to collect payments for three consecutive months, or if SASSA needs to verify your information. Visit your SASSA office to resolve this.
Child Support Grant Payment Dates 2026
The Child Support Grant is paid on a specific day each month, usually a few days after Old Age Grant payments. SASSA publishes payment dates at the start of each year. For the exact dates, check our Child Support Grant payment date page.
The current amount is R530 per month per child. If you are the primary caregiver for more than one child, you receive R530 for each qualifying child. Payments can be collected at Post Offices, banks, retail stores, or via direct deposit to your bank account.
For a complete payment calendar covering all grants, visit our SASSA payment dates page.
Common Child Support Grant Problems
Here are the most common issues caregivers face with the Child Support Grant and how to solve them.
Application taking too long: CSG applications should be processed within 30 days. If it has been longer, visit your SASSA office or call 0800 60 10 11. Bring your reference number from when you applied.
Missing documents: SASSA may request additional documents such as the child’s birth certificate, your ID, proof of address, or proof of income. Submit these as soon as possible to avoid delays. If you have lost your child’s birth certificate, you can apply for a new one at the Department of Home Affairs.
Child’s birth certificate issues: If the child’s birth certificate has errors (wrong spelling, wrong date), this can cause your application to be rejected. Get the birth certificate corrected at Home Affairs before reapplying.
Another caregiver already receiving for the same child: Only one person can receive the CSG for each child. If someone else is already receiving the grant, you will need to resolve the matter at a SASSA office with supporting documents proving you are the primary caregiver.
Grant suspended for non-collection: If you do not collect your grant for three consecutive months, it may be suspended. Visit your SASSA office with your ID to have it reinstated.
Child Support Grant Eligibility
To qualify for the Child Support Grant, you must meet the following requirements.
- You must be the primary caregiver of the child (biological parent, grandparent, or other person caring for the child)
- You must be a South African citizen, permanent resident, or refugee
- The child must be under 18 years old
- Your income must be below the means test threshold set by SASSA
- The child must not be in a government-funded institution
- You and the child must live in South Africa
Applications are done in person at a SASSA office near you. You cannot apply for the Child Support Grant online. Bring your South African ID, the child’s birth certificate, proof of income (or an affidavit if unemployed), and proof of address.
Frequently Asked Questions
How long does a Child Support Grant application take?
SASSA aims to process applications within 30 days. However, it can take longer if documents are missing or if additional verification is needed. Check your status regularly using the methods above.
Can I receive the Child Support Grant for more than one child?
Yes. You can receive R530 per month for each qualifying child in your care. There is no limit on the number of children you can claim for, as long as each child meets the eligibility requirements.
Does the Child Support Grant stop when my child turns 18?
Yes. The Child Support Grant is for children under 18 years old. Once the child turns 18, the grant will stop at the end of that month. The child may then apply for the SRD grant if they are unemployed.
Can a father apply for the Child Support Grant?
Yes. Any person who is the primary caregiver of the child can apply, regardless of gender. You need to prove that you are the main person caring for the child.
What if my Child Support Grant application is declined?
You can appeal the decision within 90 days. You can also contact SASSA at 0800 60 10 11 or visit your local office to find out the specific reason and whether you can reapply with additional documents. For more SASSA contact details, visit our contact page.
For an overview of all SASSA grants and how to check each one, visit our SASSA status check by grant type hub or the main SASSA status check page.