Privacy Policy - Srdhelp.co.za

This Privacy Policy explains how SRDHelp.co.za (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you visit our website. This policy is compliant with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

Last Updated: February 2026

Important: SRDHelp.co.za is an independent informational website. We are NOT affiliated with SASSA or the South African Government. We do NOT collect, store, or process any SASSA-related personal information such as ID numbers, grant application details, or banking information.

1. Who We Are

SRDHelp.co.za is an independent informational website that provides guides and resources about the SASSA Social Relief of Distress (SRD) grant. Our website address is: https://srdhelp.co.za.

2. Information We Collect

When you visit SRDHelp.co.za, we may collect the following types of information:

2.1 Information Collected Automatically

When you browse our website, certain information is collected automatically through cookies and similar technologies:

IP Address: Your internet protocol address, which may indicate your general geographic location.
Browser Information: The type and version of web browser you are using (e.g., Chrome, Safari, Firefox).
Device Information: The type of device you are using (desktop, mobile, tablet) and your operating system.
Pages Visited: Which pages on our website you viewed, how long you spent on each page, and in what order you visited them.
Referral Source: How you arrived at our website (e.g., through a search engine, social media link, or direct visit).
Date and Time: When you accessed our website.

2.2 Information You Provide Voluntarily

If you contact us via our contact form or email, you may voluntarily provide:

Your name
Your email address
Any information you include in your message

2.3 Information We Do NOT Collect

We want to be very clear about the information we do not collect:

South African ID numbers or passport numbers
SASSA application details or grant reference numbers
Banking details, account numbers, or financial information
Personal grant payment information
Any information related to your SASSA account or SRD grant application

3. How We Use Your Information

The information we collect is used for the following purposes:

Website Improvement: Understanding how visitors use our website so we can improve our content, layout, and user experience.
Traffic Analysis: Monitoring overall traffic patterns and trends to ensure our website performs well.
Content Relevance: Identifying which topics and guides are most useful to our visitors so we can create more helpful content.
Communication: Responding to enquiries you send us through our contact form or email.
Legal Compliance: Complying with applicable laws and regulations, including POPIA.

4. Cookies

Our website uses cookies, which are small text files stored on your device when you visit our site. We use the following types of cookies:

4.1 Necessary Cookies

These cookies are essential for the basic functioning of our website. They enable features such as page navigation and secure access. These cookies do not collect personal information and cannot be disabled.

4.2 Analytics Cookies

We use Google Analytics to collect anonymous information about how visitors use our website. These cookies help us understand traffic patterns, popular pages, and how users navigate our site. Google Analytics data is aggregated and anonymous. You can learn more about Google Analytics cookies at Google’s Privacy Policy.

4.3 Advertising Cookies

Our website may display advertisements from third-party advertising networks. These networks may place cookies on your device to serve relevant advertisements and track ad performance. These cookies may collect information about your browsing activity across different websites.

For more detailed information about the cookies we use, please see our Cookie Policy.

5. Third-Party Services

We use the following third-party services that may collect information about you:

Google Analytics: For website traffic analysis. Google’s privacy policy applies to data collected by their service. Visit Google’s Privacy Policy for details.
Advertising Networks: If applicable, third-party ad networks may collect data to serve and measure advertisements. Each network has its own privacy policy.
WordPress: Our website is built on WordPress, which may use cookies for site functionality.

6. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share anonymous, aggregated data (such as total page views or general traffic statistics) that cannot identify any individual.

We may disclose personal information if required by law, court order, or governmental regulation, or if necessary to protect the rights, property, or safety of SRDHelp.co.za, our users, or the public.

7. Data Retention

We retain automatically collected analytics data for the standard retention period set in our analytics tools (typically 14 to 26 months). Contact form submissions and emails are retained for as long as necessary to address your enquiry and for our legitimate record-keeping purposes, after which they are deleted.

8. Data Security

We take reasonable technical and organisational measures to protect the information we collect from unauthorised access, loss, misuse, or alteration. Our website uses SSL/TLS encryption to secure data transmitted between your browser and our server.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

9. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the following rights regarding your personal information:

Right to Access: You may request confirmation of whether we hold personal information about you and request access to that information.
Right to Correction: You may request that we correct or update any inaccurate personal information we hold about you.
Right to Deletion: You may request that we delete your personal information, subject to any legal obligations we may have to retain it.
Right to Object: You may object to the processing of your personal information for direct marketing purposes.
Right to Complain: You have the right to lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been mishandled.

To exercise any of these rights, please contact our Information Officer using the details below.

10. Information Officer

In terms of POPIA, our designated Information Officer can be contacted at:

Email: [email protected]
Website: https://srdhelp.co.za/contact/

11. External Links

Our website contains links to external websites, including official SASSA and South African Government websites. Once you leave SRDHelp.co.za and visit another website, their privacy policy governs the collection and use of your information. We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies.

12. Children’s Privacy

SRDHelp.co.za is not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete that information promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: