To check your SASSA appeal status, log in at srd.sassa.gov.za, call the SASSA helpline at 0800 60 10 11, or contact ITSAA directly at 012 312 7727. You can also check via the Moya App. Your appeal typically takes 60 to 90 days to be reviewed.
Method 1: Check Online at srd.sassa.gov.za
The quickest way to check your appeal status is online. Go to srd.sassa.gov.za and log in with your ID number and cellphone number. Navigate to the appeals section of your account. Your current appeal status will be displayed on screen.
This is the same portal where you check your SASSA application status. The appeal status is shown separately from your monthly application status.
Method 2: Call the SASSA Helpline
Call the SASSA toll-free number: 0800 60 10 11. This line is available Monday to Friday, 8am to 4pm. It is toll-free, so it will not cost you anything. Have your 13-digit ID number ready before you call. Ask the agent about the status of your appeal.
Be patient when calling. The lines can be busy, especially early in the morning. Try calling after 10am for shorter wait times.
Method 3: Contact ITSAA Directly
Since ITSAA (Independent Tribunal for Social Assistance Appeals) is the body that reviews your appeal, you can contact them directly:
- Phone: 012 312 7727
- Email: [email protected]
When emailing ITSAA, include your full name, 13-digit ID number, and appeal reference number if you have one. This helps them locate your case quickly.
Method 4: Check via the Moya App
The Moya App allows you to check your appeal status without using any data. Download the Moya App from your app store. Open the SASSA section and look for the appeals area. Your current status will be shown there. This is a good option if you do not have data or WiFi access.
Method 5: WhatsApp SASSA
You can send a message to SASSA on WhatsApp at 082 046 8553. Send your query with your ID number and ask about your appeal status. Response times may vary. For more ways to reach SASSA, visit our SASSA contact information page.
What Each Appeal Status Means
When you check your appeal, you will see one of the following statuses. Here is what each one means:
Appeal Submitted
Your appeal has been received by the system. It is in the queue and will be forwarded to ITSAA for review. This is the first status you see after submitting. No action is needed from you at this point.
Under Review
ITSAA is actively reviewing your case. They are looking at your supporting documents, checking SASSA’s records, and evaluating the reason for your decline. This stage can take several weeks. Be patient.
Appeal Pending
This means your appeal is still being processed. It is similar to “Under Review.” This is completely normal and not a bad sign. Read more about what SASSA appeal pending means.
Appeal Successful / Approved
Congratulations. ITSAA has reviewed your case and found in your favour. Your SRD grant of R370 per month will be reinstated. You may also receive back-pay for the months you were declined. Learn more about what SASSA appeal approved means and what happens next.
Appeal Unsuccessful / Denied
ITSAA has reviewed your case and upheld SASSA’s original decision. This means your decline stands. However, you still have options. You can approach the High Court for a judicial review within 180 days under PAJA (Promotion of Administrative Justice Act). You may want to consult a legal aid organisation for help with this step.
How Long Should I Wait Before Checking?
The normal appeal processing time is 60 to 90 days. There is no point checking every day during the first few weeks. A good approach is to check once every two weeks after the first month.
Do not panic if your status shows “pending” for a long time. ITSAA handles thousands of appeals and the process takes time. Only become concerned if more than 90 days have passed with no update.
What to Do If Your Appeal Takes Too Long
If your appeal has been pending for more than 90 days:
- Call ITSAA at 012 312 7727 and ask for an update.
- Email [email protected] with your ID number and appeal details.
- Call the SASSA helpline at 0800 60 10 11 for assistance.
- Visit your nearest SASSA office in person with your ID and appeal confirmation.
Keep records of all communication. Write down the date and time of every call, and save copies of every email you send.
Understanding the Difference Between Application Status and Appeal Status
Your application status and appeal status are two different things. Your SASSA application status shows whether you were approved or declined for a specific month. Your appeal status shows the progress of your challenge against a decline decision.
You can be declined for a new month while your appeal for a previous month is still pending. These are separate processes.
Frequently Asked Questions
How often should I check my SASSA appeal status?
Once every two weeks is enough. Checking more frequently will not speed up the process. ITSAA reviews appeals in the order they are received.
Will SASSA notify me when my appeal is decided?
Yes. You should receive an SMS notification when ITSAA makes a decision on your appeal. However, SMS delivery is not always reliable. It is a good idea to check online periodically as well.
Can I speed up my SASSA appeal?
There is no official way to fast-track an appeal. Submitting complete and clear documents when you first file your appeal gives it the best chance of being processed without delays. Do not submit duplicate appeals, as this can slow things down.
What if my appeal status disappeared?
If your appeal status is no longer showing on the portal, it may be a system issue. Try again later or contact SASSA at 0800 60 10 11. Have your ID number and any confirmation screenshots ready.
Do I still get paid while my appeal is pending?
No. You do not receive the R370 SRD grant while your appeal is being processed. If your appeal is successful, you may receive back-pay for the months you missed.
For a full overview of the SASSA appeals process, visit our SASSA appeal guide.