The Moya App lets you check your SASSA SRD grant status completely free of charge and without using any mobile data. Download Moya from the Google Play Store or Apple App Store, navigate to SASSA Relief under “Services and Money,” and enter your ID number and phone number. Your status appears instantly, and you can also update banking details or lodge an appeal.
What You Need Before You Start
Before you use the Moya App to check your SASSA status, make sure you have these things ready:
- A smartphone. Moya works on Android phones (version 5.0 or newer) and iPhones (iOS 11 or newer). It does not work on basic feature phones.
- The Moya App installed on your phone. You will need a small amount of data or Wi-Fi to download the app the first time. After that, the app is completely data-free to use.
- Your 13-digit South African ID number. This is the same ID number you used when you applied for the SRD grant.
- The cellphone number you used in your SASSA application. The system checks your phone number against your application records.
If you do not have a smartphone, you can still check your status without data by using the USSD method or the SMS method. Both work on any phone.
How to Download and Set Up the Moya App
If you do not have the Moya App yet, follow these steps to download and set it up. You only need to do this once.
Step 1: Open your app store.
On an Android phone, open the Google Play Store. On an iPhone, open the Apple App Store. You can find these apps on your phone’s home screen.
Step 2: Search for “Moya App.”
Type “Moya” or “Moya App” in the search bar at the top of the store. The Moya Messenger app should appear in the results. Make sure you download the official app to avoid scams and fake apps.
Step 3: Tap “Install” or “Get.”
Press the install button and wait for the app to download. This step requires data or Wi-Fi. The app is small and should not take long to download.
Step 4: Open the Moya App.
Once the download is complete, tap “Open” to launch the app for the first time.
Step 5: Register with your cellphone number.
Moya will ask for your phone number. Enter your South African cellphone number and tap continue.
Step 6: Enter the OTP.
Moya will send a One-Time PIN (OTP) to your phone via SMS. Check your messages, find the code, and type it into the app. This verifies that the phone number belongs to you.
Step 7: Set your name.
Enter your first name or a display name. This is just for the app and does not affect your SASSA application.
Your Moya App is now ready to use. From this point forward, everything you do in Moya is completely data-free. You do not need airtime, data bundles, or Wi-Fi.
Step-by-Step Guide to Check SASSA Status on Moya
Once the Moya App is set up, follow these steps to check your SASSA SRD grant status.
Step 1: Open the Moya App.
Find the Moya icon on your phone and tap it to open the app.
Step 2: Go to the Discovery tab.
At the bottom of the screen, you will see several tabs. Tap on the “Discovery” tab. This is where you find services and tools.
Step 3: Select “Services and Money.”
In the Discovery section, look for the category called “Services & Money” and tap on it. This will show you a list of government and financial services.
Step 4: Tap “SASSA Relief.”
Find the option labelled “SASSA Relief” in the list and tap on it. This opens the SASSA service section within Moya.
Step 5: Tap “Status.”
You will see several options including Status, Appeal, and more. Tap on “Status” to check your SRD grant application status.
Step 6: Enter your 13-digit ID number.
Type your full South African ID number. Make sure it is exactly 13 digits with no spaces or dashes.
Step 7: Enter your phone number.
Type the cellphone number you used when you applied for the SASSA SRD grant. This must match the number on your application.
Step 8: View your status.
Tap the submit or check button. Your SASSA SRD status will appear on the screen. Read the result carefully and note it down.
This entire process uses zero data. You can check your status as often as you like without worrying about data costs. For more ways to check without data, see our guide to checking SASSA status without data.
Extra Features Available on Moya
The Moya App is not only for checking your status. You can also do the following directly from the app, all data-free:
- Update your banking details: If you need to change the bank account where your R370 SRD grant is paid, you can do it through Moya. This saves you a trip to a SASSA office. For more information, see our guide to updating SASSA banking details.
- Lodge an appeal: If your SRD grant application was declined, you can submit an appeal directly through the Moya App. You can also appeal online at https://srd.sassa.gov.za/appeals/appeal.
- Reapply for the SRD grant: If your previous application expired or was cancelled, you can start a new application through Moya.
These features make Moya one of the most useful tools for managing your SASSA SRD grant, especially if you have limited access to the internet.
What Your Status Result Means
After checking your status on Moya, you will see a message telling you the current state of your application. Common results include:
- Approved: Your SRD grant of R370 per month has been approved and you will receive payment.
- Pending: SASSA is still processing and verifying your application. You need to wait.
- Declined: Your application was unsuccessful. This could be because your income is above the R624 per month threshold or another verification failed.
- Payment in progress: Your money is being processed and should reach you soon.
If you are unsure what your status means, read our detailed SASSA status meanings page for a full explanation of every possible result.
Common Problems When Checking via Moya App
Most people can check their status on Moya without any trouble. But if you run into issues, here are common problems and solutions.
Problem: The app will not open or keeps crashing.
Make sure your phone software is up to date. Moya needs Android 5.0 or iOS 11 as a minimum. If your phone is very old, the app may not work. Try closing other apps first to free up memory. If problems continue, visit our SASSA status check not working guide.
Problem: “No application found” message.
This means the ID number or phone number you entered does not match any SASSA application. Double-check both numbers. You must use the exact phone number from your original application.
Problem: OTP not arriving during setup.
Wait a few minutes for the OTP SMS. If it does not arrive, make sure your phone has signal and can receive SMS messages. Try requesting the OTP again. If your inbox is full, delete some old messages first.
Problem: Cannot find “SASSA Relief” in the app.
Make sure you are on the Discovery tab at the bottom of the screen. Then look under “Services & Money.” If you still cannot find it, update the Moya App to the latest version from your app store.
Alternative Ways to Check Your SASSA Status
If the Moya App does not work for you, here are other ways to check your SASSA SRD grant status:
- USSD: Dial *120*69277# from any phone. No data needed. See the full USSD status check guide.
- SMS: Send “STATUS” and your ID number to 32555. Read our SMS status check guide.
- Online: Visit https://srd.sassa.gov.za/sc19/status if you have internet access.
- WhatsApp: Save 082 046 8553, send “Status,” and follow the prompts.
- Call SASSA: Phone the toll-free helpline at 0800 60 10 11 (Monday to Friday, 8am to 4pm).
Visit our how to check SASSA status hub for a complete list of all checking methods. You can also visit the main SASSA status check page for general information.
Frequently Asked Questions
Does the Moya App really use no data?
Yes. After you download and install the Moya App (which requires a once-off data or Wi-Fi connection), all usage within the app is completely data-free. Checking your SASSA status, updating banking details, and lodging appeals all cost zero data. This is one of the best options for people with limited or no data.
Is the Moya App safe to use for SASSA?
Yes, the Moya App is a legitimate and trusted platform that partners with SASSA to provide official services. Always download Moya from the official Google Play Store or Apple App Store. Never download apps from unknown websites or links sent via SMS or WhatsApp, as these could be scams.
Can I check SASSA status on Moya using someone else’s phone?
Yes, you can enter any ID number and the associated phone number to check a status. However, the phone number you enter must be the one linked to the SASSA application, not the number of the phone you are using. This means you can borrow a phone that has Moya installed and still check your own status.
What if my phone does not support the Moya App?
If your phone is too old or is a basic feature phone, you can use the USSD method or the SMS method instead. Both work on any phone and do not need data or a smartphone. See all no-data options here.
Can I reapply for the SRD grant through Moya if I was declined?
Yes. If your application was declined, you can either lodge an appeal or submit a new application through the Moya App. Go to the SASSA Relief section and choose the appropriate option. You can also appeal online at https://srd.sassa.gov.za/appeals/appeal.