The main SASSA contact number is 0800 60 10 11, a toll-free helpline available Monday to Friday from 8am to 4pm. You can also reach SASSA via WhatsApp at 082 046 8553, email at [email protected], or by visiting any SASSA office across South Africa’s nine provinces. This guide covers every way to get in touch with SASSA in 2026.
SASSA Toll-Free Helpline
The quickest way to reach SASSA is by calling their toll-free number. This line is free from any phone network in South Africa, including Vodacom, MTN, Cell C, and Telkom.
- Phone number: 0800 60 10 11
- Operating hours: Monday to Friday, 8am to 4pm
- Cost: Free (toll-free from all networks)
When you call, you can ask about your grant application status, report payment problems, update your personal details, or get help with appeals. Have your South African ID number and any reference numbers ready before calling.
For shorter wait times, try calling early in the morning between 8am and 9am. Avoid calling during the last week of the month, as this is the busiest period. For a detailed guide on using the helpline, see our page on the SASSA helpline number.
SASSA WhatsApp Contact
SASSA offers an official WhatsApp service for quick queries and status checks. This is a verified account with a green tick, so you know it is genuine.
- WhatsApp number: 082 046 8553
- How to use: Save the number to your phone contacts, then open WhatsApp and send “Hi” to start
- Available: 24/7 (automated responses)
The WhatsApp service allows you to check your SRD grant status, get basic information about grants, and receive automated updates. It does not replace the helpline for complex issues, but it is useful for quick checks. You can learn more about this on our SASSA status check hub page.
SASSA Website and Online Portal
SASSA maintains several online platforms where you can manage your grant applications without calling or visiting an office.
- Main SASSA website: www.sassa.gov.za
- SRD Grant portal: srd.sassa.gov.za
- Appeal portal: srd.sassa.gov.za/appeals/appeal
On the SRD portal, you can apply for the R370 Social Relief of Distress grant, check your application status, update your banking details, and submit appeals. For step-by-step instructions, visit our guide on how to check your SASSA status.
You can also use USSD codes from your cellphone without needing internet access:
- All networks: *120*69277#
- MTN only: *134*7737#
- Alternative: *120*3210#
- SMS: Send “STATUS” followed by your ID number to 32555
SASSA Email Contacts
Email is the best option when you need a written record of your communication with SASSA. It is also suitable for formal complaints and submitting supporting documents.
- General grant enquiries: [email protected]
- ITSAA grant appeals: [email protected]
- Department of Social Development: 012 312 7500
When sending an email, always include your full name, ID number, cellphone number, grant type, and a clear description of your issue. Expect a response within 5 to 10 business days. For more details, see our full guide on the SASSA email contact process.
SASSA Head Office in Pretoria
The SASSA national head office is located in Pretoria, Gauteng. This office handles national-level queries and administration.
- Phone: 012 400 2322
- Location: Pretoria, Gauteng
- Operating hours: Monday to Friday, 8am to 4pm
For most grant-related matters, your local provincial or regional office will be more helpful than the head office. The head office is best for escalated complaints that have not been resolved at the provincial level.
SASSA Regional Offices by Province
SASSA operates offices in all nine provinces of South Africa. Each province has a main regional office along with several district and local offices spread across towns and cities.
Gauteng: Johannesburg and Pretoria host the largest concentration of SASSA offices in the country. Services include grant applications, biometric verification, and document submissions. See our full list of SASSA offices in Gauteng.
Western Cape: Offices are located in Cape Town, Paarl, Worcester, George, and other major towns. Visit our guide to SASSA offices in the Western Cape for addresses and contact numbers.
KwaZulu-Natal: With one of the highest grant recipient populations, KZN has offices in Durban, Pietermaritzburg, Richards Bay, and many rural areas. Find your nearest office on our SASSA offices in KwaZulu-Natal page.
Eastern Cape: Offices serve East London, Port Elizabeth (Gqeberha), Mthatha, and surrounding areas. The Eastern Cape has a large number of grant beneficiaries, particularly in rural communities.
Free State: Bloemfontein serves as the provincial hub, with additional offices in Welkom, Kroonstad, and other towns across the province.
Limpopo: Polokwane is the main office location, with district offices in Thohoyandou, Tzaneen, Mokopane, and Lebowakgomo serving rural communities.
Mpumalanga: Offices operate in Nelspruit (Mbombela), Witbank (Emalahleni), Ermelo, and Secunda, covering both urban and rural populations.
North West: Mahikeng (Mafikeng) hosts the provincial office, with branches in Rustenburg, Klerksdorp, and Brits serving the wider province.
Northern Cape: Kimberley is the provincial hub. Due to the vast size of the Northern Cape, mobile SASSA units also visit remote areas on scheduled dates.
To find the specific office closest to you, see our detailed guide on finding a SASSA office near you. General office hours across all provinces are Monday to Friday, 7:30am to 4pm. Offices are closed on weekends and public holidays.
SASSA Fraud Reporting Hotline
If you suspect fraud related to SASSA grants, report it immediately. This includes someone collecting your grant without permission, identity theft, or offers that ask you to pay money in exchange for a grant.
- Fraud hotline: 0800 601 011
- Available: Monday to Friday, 8am to 4pm
- Cost: Free (toll-free)
You can report fraud anonymously. SASSA takes all reports seriously and investigates each case. For more on protecting yourself, read our guides on how to report SASSA fraud and staying safe from scams.
ITSAA Contact for Appeals
If your SRD grant application was declined, you can appeal through the Independent Tribunal for Social Assistance Appeals (ITSAA). This is a separate body from SASSA that handles appeal decisions.
- ITSAA phone: 012 312 7727
- ITSAA email: [email protected]
- Online appeal portal: srd.sassa.gov.za/appeals/appeal
You can submit your appeal online through the portal or email your supporting documents to the ITSAA email address. For a complete walkthrough, see our SASSA appeal guide.
Moya App — Data-Free SASSA Access
The Moya App is a free, data-free application available on Android phones. It allows you to access SASSA services without using any mobile data, which saves money.
Through the Moya App, you can check your SRD grant status, get updates on payment dates, and access other government services. Download it from the Google Play Store and search for SASSA within the app. This is a great alternative if you are unable to get through on the phone or do not have data for the online portal.
If you are experiencing technical difficulties with any of these contact methods, visit our SASSA troubleshooting page for common solutions.
Frequently Asked Questions
What is the SASSA toll-free number?
The SASSA toll-free number is 0800 60 10 11. It is free to call from any network in South Africa. The helpline operates Monday to Friday from 8am to 4pm.
Can I WhatsApp SASSA?
Yes, you can WhatsApp SASSA at 082 046 8553. This is an official, verified account with a green tick. Save the number to your contacts, open WhatsApp, and send “Hi” to begin.
What is the SASSA email address for grant enquiries?
The main SASSA email for grant enquiries is [email protected]. Include your full name, ID number, cellphone number, and a clear description of your issue. Response times are typically 5 to 10 business days.
What are SASSA office hours?
SASSA offices are generally open Monday to Friday from 7:30am to 4pm. They are closed on weekends and South African public holidays. Arrive early to avoid long queues, especially during the first week of the month.
How do I report SASSA fraud?
Call the SASSA fraud hotline at 0800 601 011. This is a toll-free number and you can report anonymously. You can also report fraud by emailing SASSA or visiting your nearest office. Read our full guide on how to report SASSA fraud for more details.