To update your SASSA banking details for the SRD grant, log in to srd.sassa.gov.za with your ID number and phone number, select the option to update banking details, and enter your new bank account information. For other SASSA grants, you must visit a SASSA office in person with your ID and proof of the new bank account.
When You Need to Update Your Banking Details
There are several situations where you may need to change the banking details linked to your SASSA grant:
- Changed banks — You moved from one bank to another and need payments sent to your new account.
- Incorrect account number — You entered a wrong account number during your application.
- Account closed — Your bank closed your account due to inactivity or other reasons.
- Switching from Post Office to bank — You want your R370 SRD grant paid directly into a bank account instead of collecting cash.
- Switching from bank to Post Office — You prefer collecting cash at a Post Office branch.
- Bank fees too high — You want to move to a bank that charges lower fees.
Incorrect or outdated banking details are one of the most common reasons people are approved but receive no payment. Keeping your details current is essential.
What You Need
Gather these documents and information before you begin:
For SRD Grant (Online Update)
- Your SA ID number
- Your registered phone number (for OTP verification)
- New bank name
- New bank account number
- Account type (savings or current/cheque)
- Branch code (universal branch codes are accepted)
For Other SASSA Grants (Office Visit)
- Original SA ID document
- Proof of new bank account — a recent bank statement (not older than 3 months) or a bank confirmation letter
- The bank account must be in your name
Important: SASSA requires that the bank account is registered in your own name. You cannot use a spouse’s, friend’s, or family member’s account. This rule protects you from fraud and ensures your money goes directly to you.
How to Update Banking Details — Step by Step
Method 1: Online at srd.sassa.gov.za (SRD Grant Only)
This is the quickest way to update your banking details if you receive the SRD grant of R370 per month.
- Open your browser and go to srd.sassa.gov.za.
- Enter your SA ID number and registered phone number.
- An OTP will be sent to your phone. Enter the OTP to log in.
- Find the option to update banking details on your dashboard.
- Enter your new bank name from the dropdown list.
- Enter your new account number. Double-check every digit.
- Select your account type — savings or current (cheque).
- Submit the changes and wait for confirmation.
Your new banking details will be used for the next payment cycle. Depending on timing, it may take 1 to 2 payment cycles before the change takes full effect.
Method 2: Moya App (SRD Grant Only)
The Moya App is data-free, so it costs you nothing to use. It is a good alternative if you have limited data or airtime.
- Download the Moya App from the Google Play Store.
- Open the app and navigate to the SASSA Relief section.
- Select the option to update your details.
- Verify your identity with your ID number and OTP.
- Enter your new banking details.
- Confirm and submit.
Method 3: Visit a SASSA Office (All Grants)
For grants other than the SRD — such as the Old Age Grant, Disability Grant, Child Support Grant, or Foster Care Grant — you must visit a SASSA office near you.
- Find your nearest SASSA office. Offices are open Monday to Friday, 7:30am to 4pm.
- Bring your original SA ID document and proof of your new bank account.
- Take a queue number and wait for your turn.
- Tell the SASSA official that you need to update your banking details.
- They will verify your identity, check your proof of bank account, and make the update.
- Ask for a reference number or confirmation of the change.
Method 4: Call the SASSA Helpline
You can also call the SASSA toll-free helpline at 0800 60 10 11 (Monday to Friday, 8am to 4pm) to ask about updating your banking details. The agent may be able to guide you through the process or advise you on the next steps. You can also reach SASSA via WhatsApp at 082 046 8553. See our SASSA contact information page for more ways to get help.
How Long Does It Take?
| Method | Processing Time |
|---|---|
| Online (srd.sassa.gov.za) | 1–2 payment cycles |
| Moya App | 1–2 payment cycles |
| SASSA Office visit | 1–2 payment cycles |
Banking detail changes are not always instant. SASSA processes payments in batches, and your new details need to be verified before the next payment is sent. Keep your old account open until you have confirmed that a payment has arrived in the new account.
Common Problems
- Payment still going to old account — Changes can take 1 to 2 payment cycles. Be patient and keep your old account open during the transition.
- “Account not in your name” error — SASSA requires the bank account to be in your name. You cannot use someone else’s account.
- Wrong account number entered — If you made a mistake, log in again and correct it as soon as possible. Payments sent to a wrong account number are difficult to recover.
- Bank account not accepting SASSA payments — Some account types may not accept electronic transfers. Check with your bank.
- Approved but no payment received — Outdated banking details are a top reason. See our guide on what to do if you are approved but not paid.
You can also explore different payment collection methods if a bank account is not working for you.
Frequently Asked Questions
Can I update my SASSA banking details online?
Yes, but only for the SRD grant. Log in to srd.sassa.gov.za, verify with OTP, and update your bank details. For other grants, you need to visit a SASSA office.
Can I use someone else’s bank account for SASSA?
No. SASSA requires the bank account to be in your own name. This is a strict rule to prevent fraud and protect beneficiaries. Third-party accounts are not accepted.
How long does it take for the banking change to work?
It typically takes 1 to 2 payment cycles. This means you may receive one more payment in your old account before the new details are used.
What banks does SASSA accept?
SASSA accepts accounts from all major South African banks, including Capitec, FNB, Absa, Standard Bank, Nedbank, Postbank, TymeBank, and African Bank. Both savings and current accounts are accepted. You can also learn about changing your bank account entirely.
What if I want to switch to Post Office cash collection?
You can switch your payment method from bank to Post Office. For the SRD grant, update this on the portal. For other grants, visit a SASSA office. See our guide on how to change your SASSA bank account for more details.
Regularly checking and updating your banking details is a key part of SASSA account management. Make sure your details are correct before each payment date to avoid delays. You can always do a SASSA status check to confirm your payment information is up to date.